I had decided it was high time to find out more about ChatGPT. I hadn’t used it, didn’t know much about it, and must admit I was quite scared of it.
A workshop about ChatGPT came along recently that was pitched perfectly. The presenters delivered a professional overview and pointers for how to use ChatGPT, provided us with practical exercises to get started, and didn’t pull any punches with the potential limitations and risks. As workshops go, it rates as one of the best I have ever been to.
I was surprised how much fun it is to play with the technology. For me, of course, I was really keen to find out the applications for HR. Whether we are ready or not, AI is here, so the more informed business owners and staff are about it, the greater the benefits for our workplaces.
Basically, an AI chatbot is a tool, one of many tools available to us. You ask the chatbot questions and it goes away into the internet and searches for answers. There are a number of uses – learning, writing, brainstorming, strategising, to name a few. Chatbots sound super helpful (and they are), but there are definitely some things to watch out for.
If you haven’t already, it’s probably time to talk with your team about AI. If you feel you don’t know enough about ChatGPT or how to leverage it in your business, talk with an expert or organise a workshop for your team.
From an HR perspective, if you’re using or going to use technology like ChatGPT, I strongly recommend implementing some guidelines for your workplace. There are no hard and fast rules for using ChatGPT (or similar tools such as Copilot) and every workplace will use it in a different way, however there are some key guidelines for staff.
Key guidelines
1. Develop a policy which provides guidelines for your team
- Identify the AI tools you are comfortable and happy for your team to use.
- Identify what your team can use it for in a work context.
- Specify the standards you want your team to comply with.
2. Privacy, privacy, privacy!
- If you want to keep something private, don’t put it into an AI chatbot.
- Don’t load personal, private, or confidential company information or intellectual property.
3. Responsible, ethical use is super important!
- Be cognisant that there is the potential for the tools to generate misinformation.
- If you are using these tools for research, it is important you verify the responses.
- You are responsible for ensuring that what your workplace develops is accurate, ethical, and free from bias and discrimination.
- Plagiarism is a no-no, so it is up to you to ensure your final written product doesn’t plagiarise (intentionally or unintentionally).
The development of AI tools is an evolving landscape
If the idea of AI is scary for you it shows you are human and that’s okay!
It is an evolving landscape, with so much potential to help you in your business. Each business will be different, so thought needs to go in to using the tools responsibly and effectively in your workplace, and I encourage you to start those thought processes now. If you would like help to get started, give us a call here at People in Mind on 07 823 3250.
Please note:
This information is offered as a guide only and for any situation you may be facing we recommend that you obtain independent professional advice. Of course People in Mind can provide that advice – just call us or email us and we will be in touch.
